Your Privacy Our Commitment
01 Introduction & Applicability
Bn8800 (referred to as "we" or "the Platform") takes user privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how it is used.
By using the bn8800 website or mobile app, you are considered to have accepted this Privacy Policy. We recommend reading it before you register.
This policy applies equally to the bn8800 website, mobile app, and all digital services.
02 What Information We Collect
Bn8800 only collects information necessary to provide its services. Collecting unnecessary data goes against our policy.
Personal Identification Information:
- Full name, date of birth, and gender
- Mobile number and email address
- National ID or passport number (for KYC)
- Current address and district
Financial Information:
- Mobile banking number (Mobile Banking / Nagad / Rocket)
- Transaction history and amounts
- Deposit and withdrawal records
Automatically collected information:
- IP Address & Device Type
- Browser type and operating system
- Time spent on the site and pages visited
- Cookies & Session Data
Good to Know: We will never ask for your mobile banking PIN, bank password, or card number. If anyone claims to represent bn8800 and asks for these, contact support immediately.
03 Purpose of Data Use
Bn8800 collects information solely for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | For registration, login, and profile updates |
| Identity Verification (KYC) | To meet legal obligations and prevent fraud |
| Transaction Processing | To process deposits and withdrawals securely |
| Customer Support | To resolve your issues quickly |
| Promotional Communications | To inform you about offers and bonuses (with opt-out available) |
| Security Monitoring | For detecting suspicious activity and fraud |
| Legal Obligations | To meet regulatory and compliance requirements |
We never sell your information to advertising companies or use it for marketing purposes without your consent.
04 Data Sharing Policy
Bn8800 shares your information only in limited circumstances, in accordance with our privacy policy. Those circumstances are outlined below:
- Service Providers: Payment processors, KYC verification agencies, and IT partners — only the data necessary to deliver services.
- Legal Obligations: Information may be disclosed in response to valid requests from government or regulatory authorities.
- Fraud Investigation: Information may be shared with relevant authorities in connection with financial crime or money laundering investigations.
- Business Transfers: In the event of a change in bn8800's ownership, data may be transferred to the new owner.
We never: Selling your data to third parties, sharing it with advertisers, or using it without your consent.
05 Cookie & Tracking Policy
Bn8800 uses cookies to make your experience smoother and more personalized. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: Required for login sessions and site security — disabling these will prevent the site from functioning properly.
- Functional Cookies: To remember your language preference and personal settings.
- Analytics Cookies: Used to improve website performance.
- Security Cookies: Helps detect fraudulent login attempts.
You can manage cookies through your browser settings. However, disabling certain cookies may cause some bn8800 features to not work properly.
06 Data Retention Period
Bn8800 does not retain your information longer than necessary. The retention period for each data type is listed below:
| Data Type | Retention Period |
|---|---|
| Account & Profile Information | Duration of active account + 5 years |
| Transaction Records | Minimum 7 years (as required by law) |
| KYC Documents | 5 years from the date of verification |
| Customer Support Records | 3 years from last contact |
| Log & Session Data | Up to 12 months |
Once the retention period expires, data is securely deleted or anonymized.
07 Security Measures
Bn8800 uses industry-standard technology to protect your data. Our security framework operates on multiple layers.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- All data is stored in encrypted form in our databases.
- Regular security audits and penetration tests are conducted.
- Two-factor authentication (2FA) is available to keep your account secure.
- Restricted staff access — only authorized personnel can view user data.
- Suspicious login attempts are blocked automatically.
Your Responsibilities: Use a strong password and never share it with anyone. Avoid logging into your bn8800 account over public Wi-Fi.
08 Your Rights
As a bn8800 user, you have certain important rights over your own data. These rights are explained in detail below:
Right to Access Your Data
You have the right to request what information bn8800 holds about you.
Right to Rectification
You can contact support to correct any inaccurate or outdated information.
Right to Erasure
After account closure, you may request deletion of any data not subject to legal retention requirements.
Right to Restrict Processing
You may request that we restrict how your data is used in certain circumstances.
Right to Data Portability
You may request a copy of your data in a structured, portable format.
Right to Object
You may object to marketing communications or certain types of data processing.
To exercise these rights, email us at [email protected]. We will respond within a maximum of 30 business days.
09 Third-Party Services
Bn8800 works with a number of trusted third-party service providers who help operate the platform. Every partner operates under a strict confidentiality agreement.
- Game Providers: A licensed software company for Live Casino and slots games.
- Payment Gateways: Mobile Banking, Nagad, and Rocket each have their own privacy policies.
- KYC Provider: A specialist agency for identity verification.
- Cloud Services: For data storage and server management.
These partners only receive the information they need to carry out their specific tasks. No additional data is shared with them.
10 Child Protection Policy
Bn8800 is strictly prohibited for anyone under the age of 18. We never knowingly collect personal information from minors.
- Age verification is mandatory at the time of registration.
- Any data found to have been collected from a minor will be deleted immediately.
- If parents become aware that their child has an account, they should contact support immediately.
18+ strictly enforced: Creating or managing an account on behalf of a minor may be a criminal offence.
11 Privacy Policy Updates
Bn8800 may update this Privacy Policy when necessary. Before making any significant changes, we will:
- We will publish a notice on our website.
- We will notify you of any updates via your registered email.
- The effective date of any change will be clearly stated.
Continued use of bn8800 after any changes constitutes your acceptance of the updated Privacy Policy. The latest version will always be available on this page.
12 Contact & Complaints
For any privacy-related questions, complaints, or requests, please contact our dedicated Privacy Team:
Email: [email protected]
We typically respond within 2–5 business days. For urgent matters, you can also reach us via live chat.